Refund policy
Last updated: 15 July 2026
This Policy governs returns, refunds, the right of withdrawal and reports concerning products purchased on cavaga.it.
The seller is:
Podere della Cavaga S.r.l. Società Agricola
Via Gafforelli 1
24060 Foresto Sparso (BG), Italy
VAT number: 00602690166
Tax code: 80023050166
REA: BG-159525
Email: accoglienza@cavaga.it
Certified email (PEC): poderecavagasrl@legalmail.it
Telephone: +39 035 930939
1. Right of withdrawal
A customer purchasing as a Consumer may withdraw from the contract within 14 days, without giving a reason.
The withdrawal period begins on the day the Consumer, or a third party designated by the Consumer other than the courier, takes physical possession of the product; the last product where several products are delivered separately; or the last lot or piece where delivery is divided into lots or pieces.
The right applies only to purchases by natural persons for purposes outside their business, trade, craft or profession.
2. Requesting a return
To exercise the right of withdrawal, send an explicit notice within 14 days to accoglienza@cavaga.it or by certified email (PEC) to poderecavagasrl@legalmail.it.
Include the buyer's first and last name, order number, receipt date, products to be returned, an explicit statement of the decision to withdraw, an email address or telephone number and any useful photographs. No reason is required.
Before shipping the product, wait for Podere Cavàga's instructions concerning the return address and procedure. Sending a request does not automatically approve a return where the product falls within an exclusion provided by law or this Policy.
3. Return deadline
After notifying withdrawal, the customer must return the products without undue delay and, in any event, within 14 days of the notice. The deadline is met if the product is handed to the courier before the 14 days expire.
Unless otherwise instructed, send products to:
Podere della Cavaga S.r.l. Società Agricola
Via Gafforelli 1
24060 Foresto Sparso (BG), Italy.
Please contact Podere Cavàga before sending any return.
4. Condition of returned products
Products must be returned intact, complete and adequately protected; in their original packaging where available; with labels, accessories and any gifts linked to the purchase; and without alterations or handling beyond what is necessary to establish their nature and characteristics. Bottles, jars and fragile products must be packed to protect them during transport.
The following will not be accepted as ordinary change-of-mind returns: products consumed even partly; opened or unsealed where opening has compromised them; damaged after delivery; improperly stored; missing essential components; returned without adequate protection; or altered by unsuitable temperature, light, humidity or other conditions.
The customer is responsible for any diminished value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning. This provision does not limit rights where a product is defective, non-conforming, incorrect or damaged in transit.
5. Return costs
For change-of-mind withdrawal, the customer bears the direct return costs unless Podere Cavàga expressly provides otherwise or offers a promotion. The customer is responsible for the shipment until delivery of the return to Podere Cavàga and is therefore encouraged to use a tracked service, suitable packaging and a service specifically for bottles or fragile products where needed.
Where a product is defective, incorrect, damaged in transit or does not conform to the order, Podere Cavàga bears the necessary return or replacement costs.
6. Refunds
For a validly exercised withdrawal, Podere Cavàga refunds the price of returned products and the original standard delivery charges paid by the customer. Additional costs arising from choosing a delivery method different from, or more expensive than, the standard option offered will not be refunded.
The refund will be made within 14 days of Podere Cavàga being informed of the decision to withdraw. Podere Cavàga may withhold the refund until the returned products arrive or proof of dispatch is received, whichever occurs first.
The same payment method used for the order will be used unless otherwise agreed with the customer. The time until funds become available may depend on the bank, payment network or service provider.
7. Partial refunds
Podere Cavàga may reduce a refund for diminished value caused by improper use or handling; unnecessary opening or alteration; damage after delivery; missing packaging, accessories or product parts; storage contrary to instructions; or inadequate return packaging. The reduction will reflect the actual diminished value and will be communicated to the customer.
8. Exclusions from the right of withdrawal
The right of withdrawal does not apply in cases provided by current legislation, including:
- Goods made to the customer's specifications or clearly personalised.
- Goods liable to deteriorate or expire rapidly.
- Sealed goods unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery.
- Goods inseparably mixed with other items after delivery.
- Services fully performed where performance began with the customer's express consent and acknowledgement of losing the right of withdrawal.
- Digital content supplied without a physical medium where supply began with the customer's express consent and acknowledgement of losing the right of withdrawal.
- Accommodation, restaurant, catering or leisure services for a specific date or period.
Food, wine or spirits already opened, consumed or altered cannot be returned as a change-of-mind return. Rights concerning defective or non-conforming products always remain unaffected.
9. Products damaged on delivery
Please check the parcel on delivery. If packaging is visibly damaged, open, wet, crushed or tampered with, it is advisable to accept delivery with a specific reservation on the courier's document, or refuse delivery where the damage is particularly evident. The reservation should describe the damage specifically, avoiding generic wording such as “subject to inspection”.
Failing to record a reservation does not remove the Consumer's statutory rights, but may make the courier's responsibility harder to establish.
For a damaged product, contact accoglienza@cavaga.it as soon as possible with the order number; a photograph of the entire parcel; photographs of the shipping label, outer packaging, internal protection and damaged products; and details of the affected products and quantities. Keep the parcel, packaging and products until the case is resolved.
10. Missing or incorrect products
If an order contains an incorrect product or items are missing, contact accoglienza@cavaga.it with the order number, products received, missing or incorrect products, photographs of the parcel contents and outer and inner packaging, and a photograph of the shipping label.
After verification, Podere Cavàga may offer to send the correct product or missing items, replace the product, provide a full or partial refund, or agree another solution with the customer.
11. Defective or non-conforming products
Products sold to Consumers are covered by the statutory guarantee of conformity under the Italian Consumer Code.
For an original defect or non-conformity, contact Podere Cavàga describing the issue and providing, where possible, proof of purchase, the order number, photographs or video, batch number, expiry or best-before date, storage conditions and any other information useful for verification.
For wine, sparkling wine, spirits or food, retain the remaining product, bottle or container, closure, label, batch number and original packaging.
After verification, Podere Cavàga will apply the remedy provided by law, which may include replacement, restoration of conformity where possible, a price reduction, a full or partial refund, or termination of the contract in the cases provided. Remedies for a non-conforming product are free of charge to the Consumer.
12. Exchanges
Podere Cavàga does not guarantee direct exchanges for a change of mind. To replace an intact product with a different one, customers may request a return under this Policy and place a new order. Alternatively, Podere Cavàga may authorise a direct exchange depending on availability, price difference, condition of the returned product and shipping costs.
Incorrect, defective or damaged products will be replaced directly by Podere Cavàga without cost to the customer, within the limits provided by law.
13. Gift orders
Products purchased as gifts are subject to the same conditions as other orders. Withdrawal must be exercised by the buyer who placed and paid for the order unless otherwise authorised. Refunds are normally made to the original buyer's payment method.
14. Gift cards and vouchers
Gift cards and vouchers are subject to the conditions on their product page. An unused gift card may be withdrawn from where the conditions for distance contracts apply.
If a digital code is supplied immediately at the customer's request and performance has begun with express consent and acknowledgement of losing the right of withdrawal, the customer cannot subsequently withdraw.
Gift cards already used even partly, subject to statutory exceptions; redeemed codes; expired vouchers; and vouchers purchased through third parties, which remain subject to that seller's conditions, are non-refundable.
If an order paid by gift card is cancelled, the refund may be credited to the original gift card or issued as new credit of equal value.
15. Stays, experiences, tastings and events
Bookings for stays, rooms, tastings, cellar visits, picnics, lunches or dinners, events, experiences and leisure services are subject to the cancellation terms shown when booking or specified in the offer.
The general 14-day withdrawal right does not apply where the service is for a specific date or period. Conditions may vary by rate and may include free cancellation up to a deadline, a partial penalty, retention of the deposit, a non-refundable rate, a date change or a voucher. In a conflict, the specific conditions shown and accepted when booking prevail.
If Podere Cavàga cancels a service because of unavailability, safety, weather, force majeure or other reasons not attributable to the customer, a new date, an equivalent experience, a voucher or a refund for the unused service may be offered.
16. Professional orders
The Consumer Code's 14-day withdrawal right does not apply to purchases by companies, professionals, resellers, wine shops or others acting within their economic or professional activity. B2B commercial returns must be agreed in advance in writing with Podere Cavàga. Statutory provisions on incorrect, defective or non-conforming products and any commercial conditions agreed between the parties remain applicable.
17. Unauthorised or undeliverable returns
Podere Cavàga may refuse or return to sender products sent without prior notice; cash-on-delivery shipments; returns addressed to a location different from the one provided; products that cannot be linked to an order; products excluded from withdrawal; parcels presenting hygiene or safety risks; and late returns without prior authorisation.
New shipping costs may be charged to the customer where the return does not meet the communicated conditions.
18. Failed delivery and storage
If delivery fails because of an incorrect or incomplete address, an absent recipient, failure to collect within the storage period, unjustified refusal of delivery or the absence of an adult recipient for an order containing alcohol, the parcel may be returned to Podere Cavàga.
After its return, Podere Cavàga will contact the customer to agree a new shipment, with any related costs charged, or a refund for the products less directly incurred, unrecoverable costs, within the limits permitted by law.
19. Contacts
For returns, refunds, damaged products, errors or defects:
Podere della Cavaga S.r.l. Società Agricola
Via Gafforelli 1
24060 Foresto Sparso (BG), Italy
Email: accoglienza@cavaga.it
Certified email (PEC): poderecavagasrl@legalmail.it
Telephone: +39 035 930939
Mobile: +39 348 3537766
For faster handling, always use the email subject “Return request — Order no. [order number]” or “Damaged product — Order no. [order number]”.